Formal information at the beginning - the administrator of the pleservice.com website is PLE Service Sp. z o. o., ul. Robotnicza 45-47, 55-095 Długołęka, NIP: 8961586293, REGON: 383209230, KRS: 0000783739
This privacy policy has been structured in the form of questions and answers. The choice of this form was dictated by the care for transparency and legibility of the information presented to you. Below you will find the table of contents of this policy corresponding to the questions that we answer in turn.
In case of any doubts related to the privacy policy, you can contact us at any time by sending a message to the address info@pleservice.com
# 1: Who is the administrator of your personal data?
The administrator of your personal data is PLE Service Sp. z o. o., ul. Robotnicza 45-47, 55-095 Długołęka, NIP: 8961586293, REGON: 383209230, KRS: 0000783739
# 2: Who can you contact regarding the processing of your personal data?
As part of the implementation of personal data protection in our organization, a decision was made not to appoint a personal data protection officer due to the fact that in our situation it is not mandatory. In matters related to the protection of personal data and broadly understood privacy, you can contact us at info@pleservice.com
# 3: What information do we have about you?
Depending on the purpose, we may process the following information about you:
We have described the scope of the processed data precisely in relation to each processing purpose. Information in this regard can be found in the further part of this policy.
What's more, we use tools that collect a lot of information about you related to the use of the website. It concerns, in particular, the following information:
This information is referred to in the remainder of this privacy policy as "Anonymous Information".
Anonymous Information by itself is not, in our opinion, personal information, as it does not allow us to identify you and we do not match it with the typical personal information we collect about you. Nevertheless, taking into account the rigorous case law of the Court of Justice of the European Union and the divided opinions among lawyers, as a precautionary measure, in the event that Anonymous Information is assigned the nature of personal data, this privacy policy also provides detailed explanations of the processing of this information.
As Anonymous Information is collected by external tools we use (the tools are discussed in detail in the further part of the privacy policy), Anonymous Information is also processed by tool providers in accordance with their regulations and privacy policies.
Anonymous Information is also used by the providers of individual tools to provide and improve services, manage them, develop new services, measure the effectiveness of advertisements, protect against fraud and abuse, as well as personalize the content and advertisements displayed on individual websites, sites and applications.
# 4: Where do we get your personal data from?
In most cases, you pass them on yourself. This happens when:
In addition, some information about you may be automatically collected by the tools we use:
# 5: Is your data safe?
We care about the security of your personal data. We have analyzed the risks associated with individual data processing processes, and then implemented appropriate security and personal data protection measures. We monitor the condition of the technical infrastructure on an ongoing basis, train staff, review the procedures applied, and introduce necessary improvements. If you have any questions regarding your personal data, we are at your disposal at info@pleservice.com
# 6: For what purposes do we process your personal data?
There are more than one such goals. Below is a list of them, followed by a more detailed overview. The respective legal bases for processing have also been assigned to the individual purposes:
User account - details
When creating a user account, you must provide the data necessary to set up an account: e-mail address and password. Providing data is voluntary, but necessary to create an account.
As part of editing your account details, you can provide your data, in particular those that can be used when placing orders:
In addition, the system used to service user accounts saves your IP address that you used when registering your user account.
You can modify the information about you provided in connection with the registration of your user account at any time.
The data provided by you in connection with the creation of an account is processed in order to provide you with an electronic service consisting in providing you with the possibility of using the user account. This service is provided on the basis of a contract concluded on the terms described in the regulations, which means that in this respect the legal basis for the processing of your personal data is art. 6 sec. 1 lit. b GDPR.
The data will be stored for the duration of the user's account, and then until the expiry of the limitation period for claims related to the user account service.
Orders - details
When placing an order, you must provide the data necessary for its implementation:
In addition, the system used to handle the ordering process saves your IP address that you used when placing the order.
Each order is saved in the database, which means that your personal data assigned to the order is also accompanied by information about the order, such as:
The data collected in connection with the order are processed for the purpose of:
Data about orders are processed for the time necessary to perform the order, and then until the expiry of the limitation period for claims under the contract.
Remember also that we are obliged to keep accounting records, which may contain your personal data, for the period required by law.
You can access your order data at any time. However, it is not possible to rectify this data, with the exception of a note or a correcting invoice, if it was issued incorrectly. We inform you that until the expiry of the limitation period for claims under the contract, we see our overriding interest in the storage of order data.
Abandoned cart recovery - details
If you start the ordering process but do not complete it, the system will note this fact, activating the mechanism of recovering the abandoned cart. This mechanism is based on the fact that for some time I will send you messages reminding you that the order can be finalized. In this regard, we rely on our legitimate interest, referred to in art. 6 sec. 1 lit. f GDPR. This interest lies in the marketing of your own products and services. You can object to receiving emails as part of the cart abandonment recovery mechanism by clicking on the appropriate link in the email received.
Complaints and withdrawal from the contract - details
If you submit a complaint or withdraw from the contract, you provide the personal data contained in the complaint or the declaration of withdrawal from the contract, which includes:
Providing data is voluntary, but necessary to submit a complaint or withdraw from the contract.
The data provided in connection with the submission of a complaint or withdrawal from the contract are used to implement the complaint procedure or the procedure for withdrawal from the contract, and then for archival purposes, which is a legitimate interest (Article 6 (1) (f) of the GDPR).
The data will be processed for the time necessary to implement the complaint procedure or the withdrawal procedure. Complaint documents will be kept until the expiry of the warranty rights. The statements of withdrawal from the contract will be kept together with the accounting documentation for the period required by law.
Newsletter - details
By subscribing to the newsletter, you provide your name and e-mail address. Providing data is voluntary, but necessary to subscribe to the newsletter.
In addition, the system used to handle the newsletter records:
Therefore, we also have information about the messages you opened, in which you clicked on links, etc.
The data provided by you in connection with the subscription to the newsletter is used to send you the newsletter, and the legal basis for their processing is your consent (Article 6 (1) (a) of the GDPR) expressed when subscribing to the newsletter.
As far as the processing of information that does not come from you and was collected automatically by the mailing system, we rely in this regard on our legitimate interest (Article 6 (1) (f) of the GDPR) in analyzing the behavior of newsletter subscribers for the purpose of optimization of mailing activities.
You can unsubscribe from the newsletter at any time by clicking on the dedicated link in each message sent as part of the newsletter or by simply contacting us.
Despite unsubscribing from the newsletter, your data will still be stored in the database to identify the returning subscriber and possibly defend claims related to sending you the newsletter, in particular to demonstrate that you consent to receive the newsletter and the moment of its withdrawal, which is a legitimate interest referred to in Art. 6 sec. 1 lit. f GDPR.
You can modify your data provided for the purpose of receiving the newsletter at any time by clicking on the appropriate link visible in each message sent as part of the newsletter or by simply contacting us.
Correspondence handling - details
By contacting via e-mail, you naturally provide your personal data contained in the content of the correspondence, in particular your e-mail address and name and surname. Providing data is voluntary, but necessary to make contact.
In this case, your data is processed in order to contact you, and the basis for processing is art. 6 sec. 1 lit. f GDPR. The legal basis for processing after the end of contact is also the legitimate interest in the form of archiving correspondence for the purpose of ensuring the possibility of proving certain facts in the future (Article 6 (1) (f) of the GDPR).
The content of the correspondence may be archived and we are not able to clearly determine when it will be deleted. You have the right to request a history of correspondence with us (if it was archived), as well as request its removal, unless its archiving is justified due to overriding interests, e.g. defense against potential claims on your part.
Tax and accounting obligations - details
If we issue an invoice for you, it is part of the accounting documentation, which will be kept for the period of time required by law. In such a situation, your personal data is processed in order to fulfill our tax and accounting obligations (Article 6 (1) (c) of the GDPR in connection with the relevant provisions governing tax and accounting obligations).
Archive - details
As part of the description of the individual purposes of personal data processing, the dates for the storage of personal data have been indicated. These terms are often related to the archiving of specific data for the purposes of ensuring the possibility of proving certain facts in the future, recreating the course of cooperation, exchanging correspondence, defense, establishing or pursuing claims. In this regard, I rely on the legitimate interest referred to in art. 6 sec. 1 lit. f GDPR.
Audience groups - details
Your e-mail address stored in the newsletter database or in the store database may be sent to Facebook in order to create a group of advertising recipients using this e-mail address.
When using this feature, the email address is hashed before being sent to Facebook to form an audience.
Facebook does not share the email address with third parties or other advertisers and deletes the email address as soon as the matching process is completed.
Facebook has implemented processes and procedures to ensure the confidentiality and security of the e-mail address sent to it and the set of Facebook user identifiers that create a group of recipients created using the e-mail address, inter alia, through the use of technical and physical security.
Creating a group of recipients of Facebook ads using your e-mail address is a legitimate interest referred to in art. 6 sec. 1 lit. f GDPR. You can object to the use of your e-mail address for this purpose at any time, just write to us at info@pleservice.com
Social media - details
If you follow our profiles on social networks or interact with the content we publish on social media, we naturally see your data, which is publicly available on your social profile. We process this data only within a given social network website and only for the purpose of operating a given social website, which is a legitimate interest referred to in art. 6 sec. 1 lit. f GDPR.
Your use of social networks is subject to the regulations and privacy policies of the administrators of these websites, and these administrators provide you with services by electronic means, fully independently and independently.
I encourage you to consciously use social networking sites and take care of your privacy within them, in particular by careful selection of published content and managing privacy settings.
Analysis and statistics - details
We conduct analytical and statistical activities using the tools described in detail in the further part of the privacy policy. As part of the analytical tools, we only have access to Anonymous Information.
As mentioned before, Anonymous Information itself is not, in our opinion, personal information, because it does not allow us to identify you and we do not compare it with the typical personal information we collect about you. Nevertheless, taking into account the rigorous case law of the Court of Justice of the European Union and the divided opinions among lawyers, as a precautionary measure, in the event that Anonymous Information is assigned the nature of personal data, this privacy policy also provides detailed explanations of the processing of this information.
We base the processing of Anonymous Information on the legitimate interest referred to in art. 6 sec. 1 lit. f GDPR. The legitimate interest lies in the creation, review and analysis of statistics related to user activity on the website in order to draw conclusions that allow for the subsequent optimization of the website.
We are unable to provide you with access to Anonymous Information about you, as we cannot assign any of the Anonymous Information to any specific user. From the level of external tools, we only have access to a collection of statistics and information not assigned to specific people.
However, you can object to the processing of Anonymous Information about you by disabling cookies of external tools in the cookie settings called by clicking the link in the relevant content in the footer of the page.
Own marketing - details
We conduct marketing activities using external tools described in detail in the further part of the privacy policy. As part of the marketing tools, we only have access to Anonymous Information.
As mentioned before, Anonymous Information itself is not, in our opinion, personal information, because it does not allow us to identify you and does not match it with the typical personal information we collect about you. Nevertheless, taking into account the rigorous case law of the Court of Justice of the European Union and the divided opinions among lawyers, as a precautionary measure, in the event that Anonymous Information is assigned the nature of personal data, this privacy policy also provides detailed explanations of the processing of this information.
We base the processing of Anonymous Information on the legitimate interest referred to in art. 6 sec. 1 lit. f GDPR. The legitimate interest consists in creating Non-Standard Recipient Groups based on Anonymous Information and targeting advertisements based on Anonymous Information, which activities are part of the marketing of own products and services.
We are unable to provide you with access to Anonymous Information about you, as we cannot assign any of the Anonymous Information to any specific user. From the level of external tools, we only have access to a collection of statistics and information not assigned to specific people.
However, you can object to the processing of Anonymous Information about you by disabling cookies of external tools in the cookie settings called by clicking the link in the relevant content in the footer of the page.
# 7: How long will we keep your personal data?
The data storage periods have been indicated separately for each purpose of processing. You will find this information under the details for each separate processing purpose. Most of the data is deleted after the expiry of the limitation period for claims.
# 8: Who are the recipients of your personal data?
We risk saying that modern business is not able to do without services provided by third parties. We also use such services. Some of these services are related to the processing of your personal data. External service providers who are involved in the processing of your personal data are:
All entities listed above process your data on the basis of concluded personal data processing agreements and guarantee an adequate level of personal data protection.
If necessary, your data may be made available to a legal advisor or attorney bound by professional secrecy. The need may arise from the need to use legal assistance that requires access to your personal data.
Your personal data may also be transferred to tax offices to the extent necessary to fulfill tax, accounting and accounting obligations. It concerns in particular all declarations, reports, statements and other accounting documents in which your personal data is located.
In addition, if necessary, your personal data may be made available to entities, bodies or institutions authorized to obtain access to data on the basis of legal provisions, such as the police, security services, courts, prosecutor's offices.
Your data is made available to courier companies to the extent necessary to deliver the order. These companies become independent administrators of your personal data.
Moreover, when it comes to Anonymous Information, the providers of tools or plugins that collect Anonymous Information have access to it. The providers of these tools are independent administrators of the data collected in them and may share this data on the terms specified by them in their own regulations and privacy policies, over which I have no influence.
# 9: Do we transfer your data to third countries or international organizations?
Yes, part of the processing of your personal data may involve their transfer to third countries.
We provide them in connection with the use of tools that store personal data on servers located in these countries, in particular in the USA. The providers of these tools guarantee an adequate level of protection of personal data through appropriate compliance mechanisms provided for by the GDPR, in particular through the use of standard contractual clauses.
Personal data is stored on servers located in third countries using the following tools:
I also remind you here that we use external tools that may collect Anonymous Information. I have mentioned this on several occasions under this policy, including in response to a previous question. The providers of these tools often use servers located all over the world, in particular in the USA, to store the collected information.
# 10: Do we use profiling? Do we make automated decisions based on your personal data?
We do not make decisions for you based solely on automated processing, including profiling, which would have legal effects on you or similarly significantly affect you.
Yes, we use tools that can take specific actions depending on the information collected as part of the tracking mechanisms, but we believe that these actions do not have a significant impact on you, because they do not differentiate your situation as a customer, they do not affect the terms of the contract, which you can to include, etc.
By using certain tools, we can, for example, direct personalized ads to you based on your previous actions taken on the website or suggest products that may be of interest to you. I am talking about the so-called behavioral advertising. We encourage you to learn more about behavioral advertising, in particular regarding privacy issues. Detailed information, including the ability to manage your behavioral advertising settings, can be found here.
We emphasize that as part of the tools I use, I only have access to Anonymous Information. This information is stored on the servers of the suppliers of individual tools, and these servers may be located all over the world.
# 11: What rights do you have in relation to the processing of your personal data?
The GDPR grants you the following potential rights related to the processing of your personal data:
The rules related to the implementation of the above-mentioned rights are described in detail in Art. 16 - 21 GDPR. We encourage you to familiarize yourself with these regulations. For our part, we consider it necessary to explain to you that the above-mentioned rights are not absolute and you will not be entitled to all activities related to the processing of your personal data.
We emphasize that you always have one of the rights indicated above - if you believe that the processing of your personal data has resulted in a breach of the provisions on the protection of personal data, you have the option to lodge a complaint with the supervisory body (the President of the Office for Personal Data Protection).
You can also always request to provide you with information about what data we have about you and for what purposes we process it. All you need to do is send a message to info@plseservice.com. However, we have made every effort to ensure that the information you are interested in is comprehensively presented in this privacy policy. You can also use the e-mail address provided above if you have any questions related to the processing of your personal data.
# 12: Do we use cookies and what are they exactly?
Our website, like almost all other websites, uses cookies.
Cookies are small text information stored on your end device (e.g. computer, tablet, smartphone) that can be read by our ICT system or third party ICT systems. In cookies, specific information can be saved and stored, to which ICT systems can then access for specific purposes.
Some of the cookies used are deleted after the end of the web browser session, i.e. after closing it. Other cookies are stored on your end device and make it possible to recognize your browser the next time you visit the website.
# 13: On what basis do we use cookies?
We use cookies based on your consent, except when cookies are necessary for the proper provision of electronic services to you.
Cookies that are not necessary for the proper provision of electronic services remain blocked until you consent to the use of cookies. During your first visit to the website, we display a message asking for your consent along with the possibility of managing cookies, i.e. deciding which cookies you consent to and which you want to block.
Remember that disabling or limiting the use of cookies may prevent you from using some of the functions available on the website and cause difficulties in using the website, as well as from many other websites that use cookies. For example, if you block cookies from social plug-ins, buttons, widgets and social functions implemented on the website may not be available to you.
# 14: Can you disable cookies?
Yes, you can manage cookie settings within your web browser. You can block all or selected cookies. You can also block cookies from specific websites. You can also delete previously saved cookies and other website and plug-in data at any time.
Web browsers also offer the option of using incognito mode. You can use it if you do not want information about visited pages and downloaded files to be saved in your browsing and download history. Cookies created in Incognito mode are deleted when all Incognito windows are closed.
There are also browser plug-ins to control cookies. The option to control cookies may also be provided by additional software, in particular anti-virus packages, etc.
In addition, there are tools available on the Internet that allow you to control certain types of cookies, in particular for collective management of behavioral advertising settings.
We also give you the ability to control cookies directly from our website. We have implemented a special cookie management mechanism that allows you to block cookies that you do not want.
We remind you that disabling or limiting the use of cookies may prevent you from using some of the functions available on the website or cause difficulties in using the website.
# 15: For what purposes do we use our own cookies?
Cookies are used to ensure the proper functioning of individual website mechanisms, such as remembering the contents of the basket for a specified period of time after adding selected products to it, correct sending of forms visible on the website, support for newsletter forms, etc.
The cookie files also store information about the settings defined by you, made from the level of the cookie management mechanism.
# 16: What third party cookies are used?
The website uses the following third party cookies:
Details on individual third party cookies are described below.
Google Analytics - details
We use the Google Analytics tool provided by Google LLC, 1600 Amphitheater Parkway, Mountain View, CA 94043, USA. We carry out activities in this area based on the legitimate interest of creating statistics and analyzing them in order to optimize the website.
In order to use Google Analytics, a special Google Analytics tracking code has been implemented in the website code. The tracking code uses Google LLC files for the Google Analytics service. You can block the Google Analytics tracking code at any time by installing the browser add-on provided by Google.
Google Analytics automatically collects information about your use of the website. The information collected in this way is most often transferred to Google servers, which may be located all over the world and stored there.
Due to the activated IP anonymization, your IP address is shortened before forwarding. The anonymized IP address provided by your browser as part of Google Analytics is, as a rule, not combined with other Google data.
We emphasize that as part of Google Analytics, we only have access to Anonymous Information.
Google Analytics and Google Analytics 360 services have been certified by the independent security standard ISO 27001. ISO 27001 is one of the most recognized standards in the world and certifies compliance with the relevant requirements by systems that support Google Analytics and Google Analytics 360.
If you are interested in details related to Google's use of data from websites and applications that use Google services, I encourage you to read this information.
Hotjar - details
We use the Hotjar tool to better understand your needs and optimize the website in terms of your experience related to using it, which is a legitimate interest. The tool is provided by an external entity, ie Hotjar Limited, Level 2, St Julian's Business Center, 3, Elia Zammit Street, St Julian's STJ 1000, Malta.
Hotjar registers every visitor to the website and allows you to play a video recording of their traffic on the website, as well as generate the so-called. heat maps. As part of the Hotjar tool, we do not have access to information that allows you to be identified, because Hotjar does not record the process of filling in the forms. The information we have access to on Hotjar is, in particular:
In order to use Hotjar, a special Hotjar tracking code has been implemented in the website code. The tracking code uses Hotjar Limited cookies. The information collected as part of cookies is stored by Hotjar as part of a pseudonymous user profile. Neither Hotjar nor we use this information to identify you.
You can object to Hotjar creating your user profile, Hotjar's storage of information about your use of my website and the use of Hotjar cookies here: https://www.hotjar.com/legal/compliance/opt-out.
If you are interested in the details related to data processing under Hotjar, I encourage you to read the Hotjar privacy policy: https://www.hotjar.com/legal/policies/privacy.
Google Ads - details
We use remarketing functions available as part of the Google AdWords system operated by Google LLC, 1600 Amphitheater Parkway, Mountain View, CA 94043, USA. We carry out activities in this area based on the legitimate interest of marketing our own products or services.
When visiting our website, a Google cookie remarketing file is automatically left on your device, which collects information about your activity on the website. Thanks to the information collected in this way, we are able to display advertisements to you within the Google network depending on your behavior on the website. For example, if you display a product, the information about this fact will be recorded by the remarketing cookie file, which will allow us to send you an advertisement about that product or any other that we deem appropriate. This advertisement will be displayed to you within the Google network while you use the Internet, browse other websites, etc.
We emphasize that when using Google Ads, we only use Anonymous Information.
By using Google AdWords, we are only able to define the audience we would like our ads to reach. On this basis, Google decides when and how to present the ad to you.
Further processing of the information takes place only if you have given your consent to Google to link your browsing history with your account and to use the information from your Google account to personalize the advertisements displayed on websites. In this case, Google will use your data to create and define lists of target groups for remarketing purposes on various devices. To this end, Google combines the temporarily collected information with other data it holds to form target groups.
If you do not want to receive personalized ads, you can manage your ad settings directly on the Google side: https://adssettings.google.com/.
If you are interested in details related to Google's use of data from websites and applications that use Google services, I encourage you to read this information: https://policies.google.com/technologies/partner-sites.
Facebook Custom Audiences - details
As part of the Facebook Ads advertising system provided by Facebook Inc., 1601 S. California Ave., Palo Alto, CA 94304, USA, I use Custom Audience Groups to target targeted advertising messages to specific groups of users. We carry out activities in this area based on the legitimate interest of marketing our own products or services.
In order to send you personalized ads in terms of your behavior on the website, Facebook has been implemented as part of the Facebook Pixel website, which automatically collects information about your use of the website. The information collected in this way is most often transferred to Facebook servers, which may be located all over the world, in particular in the USA.
The information collected as part of Facebook's Pixel is anonymous, i.e. it does not allow us to identify you. Depending on your activity on the website, you can reach a specific group of recipients, but I do not identify individual people belonging to these groups in any way.
Facebook Pixel can track and record, among others your following behaviors:
However, we inform you that Facebook may combine the collected information with other information collected about you as part of your use of Facebook and use it for its own purposes, including marketing. Such Facebook activities are no longer dependent on us, and you can search for information about them directly in Facebook's privacy policy. You can also manage your privacy settings from your Facebook account.
# 17: Do we track your behavior on our website?
Yes, we use Google Analytics, Google AdWords, Hotjar and Facebook Custom Audiences, which collect information about your activity on my website. These tools are described in detail in the third party cookie question, so we will not repeat this information here as well.
# 18: Do we target targeted advertising at you?
Yes, we use Facebook Ads and Google Ads, in which we can target specific target groups defined on the basis of various criteria such as age, gender, interests, profession, job, activities previously undertaken on our website. These tools are described in detail in the third party cookie question, so I do not repeat this information here as well.
# 19: How can you manage your privacy?
The answer to this question can be found in many places in this privacy policy when describing individual tools, behavioral advertising, cookie consent, etc. However, for your convenience, we have collected this information once again in one place. Below you will find a list of options for managing your privacy.
# 20: What are server logs?
Using the website involves sending queries to the server on which the website is stored. Each query directed to the server is saved in the server logs.
Logs include:
Logs are saved and stored on the server.
The data stored in the server logs are not associated with specific people using the website and are not used to identify you.
The server logs are only auxiliary material used to administer the website, and their content is not disclosed to anyone except those authorized to administer the server.
# 21: Is there anything else you should know?
As you can see, the subject of personal data processing, the use of cookies and privacy management in general is quite complicated. We have made every effort to ensure that this document provides you with as much knowledge as possible on issues important to you. If anything is unclear to you, want to know more or just want to talk about your privacy, please write to info@pleservice.com
# 22: Could this privacy policy be subject to change?
Yes, we can modify this privacy policy, in particular due to technological changes and changes in the law. If you are a registered user, you will receive a message about any changes to the privacy policy.
