Statute

Statute

The store administrator and seller is:

PLE Service Sp. z o. o

Ul. Robotnicza 45-47

55-095 Długołęka

NIP: 896-158-62-93

Below you will find the regulations in which information was provided, among others on the method of placing an order leading to the conclusion of the contract, details of the implementation of the contract, forms of delivery and payment available in the store, the procedure of withdrawal from the contract or complaint proceedings.

In case of any comments, questions or doubts, we are at your disposal at info@pleservice.com

We greet you and wish you successful shopping
PLE Service online store team

Glossary:

Time of order fulfillment - the period in which the Store will transfer the order to the carrier carrying out the form of delivery selected by the Customer.

Individual entrepreneur with the rights of the Consumer - a natural person running a business (one-person entrepreneur) concluding an agreement with the Seller directly related to his business activity, which does not have a professional character for that person, resulting in particular from the subject of his business activity, made available on the basis of regulations on the Central Register and Information on Economic Activity.

Customer - a natural person, legal person or defective legal person, having a Customer Account or concluding a contract with the Seller via the Store.

POCK - A customer who is a natural person who concludes an agreement with the Seller via the Store for purposes not directly related to his business or professional activity.

Customer Account - an individual Customer administration panel created after registration as part of the Store, used, inter alia, for the implementation of orders placed, checking the order history, data on payments and overpayments for orders.

Electronic transfer - payment made by the Customer from a bank account via on-line payment systems.

Bank transfer - payment made by the Customer at the bank via an online account or a stationary branch.

Store - the online store located at https://pleservice.com

Seller - PLE Service Sp. z o. o., ul. Robotnicza 45-47, 55-095 Długołęka, NIP: 8961586293, Regon: 383209230, KRS: 0000783739, tel. 512339442, mail info@pleservice.com

# 1 General rules for using the Store

1. The store is made available by the Seller via the website https://pleservice.com . The necessary technical requirements enabling the use of the Store are:
2. a computer with Internet access and an installed web browser;
3. cookies enabled;
4. having an active e-mail address.
5. The customer is obliged to use the Store as intended and refrain from any activity that could disrupt the functioning of the Store.
6. The Seller undertakes actions on an ongoing basis to ensure the proper functioning of the Store. In the event of errors in the functioning of the Store or technical problems in the use of the Store, the Customer is obliged to inform the Seller about it by phone at +48 512339442 or via the e-mail address: info@pleservice.com
7. The Seller will immediately take steps to restore the proper functioning of the Online Store.
8. The Seller reserves the right to temporarily disable access to the Store in order to maintain or update the database of goods or other information addressed to customers.

# 2 User Account

1. Registering a Customer Account is free of charge.
2. In order to register an Account, the Customer is obliged to enter an active e-mail address that he wants to use within the Store and a password via the "create an account" button on the Store's website.
3. The buyer cannot make a purchase in the store anonymously or under a pseudonym.
4. Upon confirmation of registration, an agreement for the electronic provision of the Customer Account service is concluded, and the Customer gains access to this account and the possibility of changing the data provided during registration.
5. The customer is obliged to minimize the risks associated with obtaining and modifying data by unauthorized persons.
6. The Customer is responsible for all activities related to the use of the e-mail address and password to the Customer Account.
7. The Customer may terminate the contract for the provision of the electronic service of maintaining the Customer Account at any time by sending an appropriate statement via e-mail to the following address: info@pleservice.com
8. The Seller reserves the right to terminate the contract for the provision of electronic services for maintaining the Customer Account, subject to the rights acquired before the termination of the above-mentioned. contracts
9. The Seller may terminate the contract for the provision of the electronic service of maintaining the Customer Account with immediate effect in the event of gross violation of the provisions of the Regulations by the Customer. The following are considered a gross violation of the provisions of the Regulations:

• providing false or misleading data by the Customer,
• breach by the Client of the provisions of applicable law, including provisions relating to the protection of the rights of third parties,
• the Customer taking actions that may be detrimental to the integrity of the Store's hardware and software resources;
• persistent disruption or preventing the Customer from using the Store's services by other customers.

1. The Customer has the right to appeal against the notice submitted by the Seller by sending a relevant statement via e-mail to the address info@pleservice.com
2. Complaints regarding the Customer Account service may be submitted via e-mail to the address info@pleservice.com

# 3 Orders

1. The customer can place orders in two ways:

• using the Account Client,
• without registering.

2. Regardless of the method of placing an order, it is necessary to have an active e-mail account.

1. In order to place an Order via the store:

• enter the Store's website,
• choose the goods that are the subject of the contract,
• go to the basket and select the quantity of the ordered goods,
• filling in the order form in which it is necessary to provide the data needed to complete the order,
• choose the method of delivery of the goods and the type of payment,
• check the correctness of the data,
• The ordering process is completed by clicking the button finalizing the order. Clicking on the button finalizing the order is the Buyer's declaration of will leading to the conclusion of a sales contract with the Seller,
• If the Buyer has chosen to pay online when placing the order, after clicking on the button finalizing the order, he will be redirected to the payment gateway operated by an external operator. If the Buyer has chosen to pay by bank transfer, after clicking the button finalizing the order, he will be redirected to the Store's website with order confirmation and instructions for making the payment.
• The payment for the order should be made within 5 days from the conclusion of the contract.

1. The Buyer must provide true data in the order form.
2. The buyer is responsible for providing false data.
3. The Seller reserves the right to suspend the execution of the order in a situation where the Buyer has provided false data or when these data raise reasonable doubts of the Seller as to their correctness.
4. In this case, the Buyer will be informed about the Seller's doubts.
5. The buyer is obliged to explain all circumstances related to the verification of the accuracy of the data provided.
6. The Seller will provide any explanations after the Buyer has made contact.
7. The website of the store allows the customer to place an order of available goods in English, German and Polish.
8. If the execution of the order turns out to be impossible in whole or in part, the Seller will inform the Customer about it and propose:

1. Cancellation of the entire order. If the Customer pays for the order, the Seller will refund the funds paid using the same payment method that was used by the Customer.
2. Cancellation of a part of the contract where its implementation is impossible. If the Customer pays for the order, the Seller will refund the funds paid using the same method of payment as used by the Customer, less the price of the goods left under the Order and the cost of their delivery.

# 4 Prices

1. All prices of goods posted on the Store's website are indicated both as net prices and gross prices including value added tax (VAT).
2. The price is binding at the time of placing the order by the Customer.
3. The store reserves the right to make changes to the prices of goods, this right does not apply to orders placed before the effective date of the changes.
4. The cost of delivery is covered by the customer. The goods are delivered in the form chosen and specified by the customer. Information on delivery costs is available on the Store's website.

# 5 Turnaround time

1. The order fulfillment time is always indicated for each product, usually the maximum delivery time is 5-7 business days.
2. The buyer agrees to the order fulfillment date resulting from the product description
3. In the event of situations beyond the control of the Seller, he reserves the right to extend the term of the contract
4. Fulfillment of the order consists in completing the ordered products, packing them for delivery to the Buyer and sending the shipment to the Buyer in accordance with the form of order delivery chosen by him.
5. The order is considered completed at the moment of sending the parcel to the Buyer
6. If the Buyer ordered products with different delivery times indicated, the term for the entire order is the longest of all products included in the order.
7. The buyer may apply to split an order into several independent shipments to speed up lead-time for some products.
8. Dividing the order into several independent shipments will require an additional payment for an additional transport order
9. We ship orders all over the world without restrictions.

# 6 Payments

1. The available payment methods for the order are described on the Store's website and presented to the Buyer at the ordering stage.
2. The execution of the order begins after the Store receives confirmation of the correct execution of the operation from the payment operator. In the case of bank and electronic transfer, after the payment is credited to the Store's bank account
3. The chosen form of payment applies to the entire order.

# 7 Liability for defects

1. The seller is obliged to deliver the goods to the customer without defects, with the proviso that it is not a physical defect, a loss or damage to the goods, about which the customer was informed before making the purchase and agreed to send the goods in this condition.
2. All goods offered by the Seller are covered by the warranty, unless the product description states otherwise.
3. If the received goods are inconsistent with the contract, the Customer who is a Consumer may use, at his discretion, the rights he is entitled to from the Seller under the warranty.
4. Pursuant to Art. 558 of the Civil Code, the Seller excludes liability under the warranty towards Customers who are not Consumers.
5. The Seller is liable to the Customer who is a Consumer under the warranty if the sold goods have a physical or legal defect.

# 8 Out-of-court ways of dealing with complaints and redress

1. The seller agrees to submit any disputes arising in connection with the sale of goods through mediation. Details will be determined by the parties to the conflict.
2. The consumer has the option of using extrajudicial means of dealing with complaints and redress. Among other things, the consumer has the option to:

• to apply to a permanent amicable consumer court with a request to settle a dispute arising from the concluded sales contract,
• apply to the provincial inspector of the Trade Inspection with a request to initiate mediation proceedings for the amicable settlement of the dispute between the Buyer and the Seller,
• use the help of a poviat (municipal) consumer ombudsman or a social organization whose statutory tasks include consumer protection.

1. The Consumer may search for more detailed information on out-of-court complaint and redress procedures on the website http://polubowne.uokik.gov.pl .
2. The consumer may also use the ODR platform, which is available at http://ec.europa.eu/consumers/odr . The platform is used to settle disputes between consumers and entrepreneurs seeking out-of-court settlement of a dispute regarding contractual obligations arising from an online sales contract or a contract for the provision of services.

# 9 Withdrawal from the contract

1. The Consumer or POCK, who concluded a distance contract with the Seller, has the right to withdraw from the contract without giving any reason within 14 days from the date of taking possession of the purchased items.
2. To withdraw from the contract, the Consumer or POCK must inform the Seller about his decision to withdraw from the contract by an unequivocal statement - sent, for example, by courier or e-mail.
3. In order to meet the deadline to withdraw from the contract, it is enough for the Consumer or POCK to send information regarding the exercise of the right to withdraw from the contract before the deadline to withdraw from the contract.
4. The consumer or POCK is obliged to return the product to the Seller or hand it over to a person authorized by the Seller for collection immediately, but not later than 14 days from the date on which he withdrew from the contract.
5. The consumer or POCK bears the direct cost of returning the products.
6. In any case, the Consumer or POCK will not incur any fees as a result of the form of reimbursement.
7. The consumer or POCK shall be liable for any diminished value of the product as a result of using the product in a way that goes beyond what is necessary to establish the nature, characteristics and functioning of the product.
8. Only those Products that, after testing, fail
   will show signs of use, will not be damaged,
   will be in working order and intact will be subject to return.

# 10 Refund

1. In the event of withdrawal from the contract, the Seller returns to the Consumer or POCK all payments received, including the cheapest cost of product delivery available in the Store.
2. The Seller may withhold the reimbursement of payments received from the Consumer or POCK until the return of the products is received.
3. The reimbursement will be made using the same payment methods that were used in the original transaction, unless the Consumer or POCK expressly agreed to a different solution.
4. The Seller shall not be liable for the lack of a refund or delay in such a refund if the Customer fails to provide the Seller with the required data and prevents the effective return. The seller is free from liability, even if the return was not made or was made late as a result of the Customer providing incorrect data required for a bank transfer.

# 11 Responsibility

1. The Seller is liable for non-performance or improper performance of the Agreement only in the event of deliberate damage and only within the limits of actual losses incurred by the Customer who is not a Consumer or POCK.
2. The Seller is not responsible for the impossibility or difficulties in using the Store, resulting from reasons attributable to the Customer, in particular for the Customer's loss or possession by third parties of his password.

# 12 Personal Data and cookies

1. The Seller is the administrator of the Buyer's personal data.
2. The store uses cookie technology.
3. Details related to personal data and cookies are described in the privacy policy

# 13 Intellectual property rights

1. The Seller hereby instructs the Buyer that the content available on the Store's website and elements of physical products (e.g. graphic designs) may be works within the meaning of the Act of February 4, 1994 on copyright and related rights, to which the Seller is entitled to copyrights.
2. The Seller hereby instructs the Buyer that the further distribution of copyrighted content by the Buyer without the consent of the Seller, except for the use of the content as part of permitted personal use, constitutes a violation of the Seller's copyright and may result in civil or criminal liability.

# 14 Final Provisions

1. The Seller reserves the right to introduce and cancel offers, promotions and to change the prices of products in the Store without prejudice to the rights acquired by the Buyer, including in particular the terms of contracts concluded prior to the change.
2. The Seller reserves the right to make changes to the Regulations without prejudice to the rights acquired by the Buyer on the basis of contracts concluded before the amendment to the Regulations. Buyers who have a registered user account will be informed of any change to the Regulations by sending a message to the e-mail address assigned to the user account. If the new Regulations are not accepted, the Buyer may delete his user account free of charge.
3. Any disputes related to contracts concluded via the Store will be considered by the Polish common court competent for the place of permanent business activity by the Seller. This provision does not apply to Consumers and POCK, where the jurisdiction of the court is considered on general terms.
4. The Seller is not an official distributor or representative of any of the producers of goods offered in the Store, unless otherwise clearly stated in the information on the Store's website or in the Product Description.
5. The goods presented on the website do not constitute an offer within the meaning of the Civil Code.
6. Information about goods posted on the Store's website does not mean that the goods are available in the Store's warehouse.
7. In matters not covered by these Regulations, the provisions of Polish law shall apply, in particular the Civil Code and the provisions of the Act of 30 May 2014 on consumer rights.
8. The store reserves the right to amend these Regulations for important reasons.
9. Any changes to the Regulations come into force on the date indicated by the Store, not less than 7 days from the date they are made available on the website https://pleservice.com .
10. Customers who have a Customer Account will be notified of the changes by e-mail to the e-mail address provided by them.
11. The Regulations are valid from 01/04/2022